Remove bad-faith Trustpilot reviews.
Mediation for TOS-violating, fake, or defamatory Trustpilot reviews, with a documented policy mapping and an evidence-backed appeal if the first submission is turned down.
How Trustpilot review removal works
Trustpilot reviews often sit right next to your brand in search. Trustpilot will remove reviews that break its guidelines, such as reviews from people with no genuine experience, or content that is defamatory or promotional.
We map the violation, submit through the moderation channel, and appeal with added evidence if the first request is declined.
What qualifies a Trustpilot review for removal
Trustpilot removal depends on a breach of its guidelines or the law. Here is what gives a case strong footing.
Strong grounds for a Trustpilot removal
- Reviews from people with no genuine buying experience
- Fake or incentivised reviews
- Defamatory or harassing content
- Reviews about the wrong business
- Content with personal or confidential data
- Promotional or spam reviews
A clear four-step process
Case review
We assess each review against Trustpilot’s guidelines and flag the violation.
Policy mapping
We document why the review breaks the rules and gather evidence.
Moderation submission
We submit through the correct Trustpilot channel.
Appeal and confirm
If declined, we appeal with more evidence, then confirm.
Clear, per-result pricing
You only pay for submission work on cases that pass our policy audit.
Trustpilot Review Removal
Mediation for TOS-violating, fake, or defamatory Trustpilot reviews.
- Policy violation mapping
- Formal submission via moderation channel
- Evidence-backed appeal if first request denied
No-removal, no-charge policy: if a case is found ineligible for removal in our initial policy audit, you are not charged for submission work. Pricing is per review or per page with no subscription. Results vary based on platform policy decisions.
Frequently asked
Can you remove a review from a real customer?
Only if it breaks Trustpilot’s guidelines. A genuine, guideline-compliant complaint usually cannot be removed, so we focus on your response instead.
How do you prove a review is fake?
We document signals such as no verifiable purchase, mismatched details, or patterns of coordinated posting, then present them to Trustpilot.
How long does it take?
Often days to a few weeks depending on the case and Trustpilot’s review queue.
Get your free trustpilot review removal audit.
Get a free, no-obligation audit. Reach us on whichever channel suits you.